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• Network Requirements

  Network Requirements With SimplyVideo you get to have your cake and eat it too. We built the system to give you the best possible video and the lowest bandwidth. Having said that, sometimes there are elements that are beyond our control. Everyone has a little Internet trouble, and while we’d love to snap our fingers and fix any such issues, we’ve not quite worked out how to tell your Internet Service Provider to do better. Bandwidth Our minimum bandwidth for a SD call is 1Mbps - UploadPopular

• I forgot my password

  I forgot my password As with pretty much anything requiring a login, we’ve got an easy fix for anyone that’s forgotten their password. We won’t judge - it happens to us all. Head over to https://simply.video and go to the sign in page, there you will find a forgotten password link on the sign in screen. Don’t dawdle though, the link is only valid for eight hours. Remember to check your junk folder as highly motivated spam filters sometimes grab these emails. 👍 ![](Some readers

• Joining a meeting you were invited to

  Joining a meeting With SimplyVideo, joining a meeting requires a host to send you a meeting link. Once received, just open it in any internet browser and you’re off. 😃  The link will look something like: www.simply.video/my-meeting-room or https://simply.video/5Fcb65 for example Simply follow the on-screen prompts and you’ll be inSome readers

• Camera & Mic settings

  Camera and Mic Settings To change your camera and microphone settings, press the drop down next to each, this will tell you what devices are available.  If you see yourself and the green bar is bopping along as you speak, then you're good to go! Enjoy your meeting.Some readers

• Deleting your account

  Deleting your account We like our users. You’re all cool, friendly people with exquisite dress sense. Naturally then, we don’t want to see anyone go but in the unlikely event you need to delete your account, we’ve made this remarkably Simple too.Some readers

• Screen Sharing

  Screen Sharing To share your screen in a meeting, select the ‘Enable Screen Share’ button on the meeting controls you’ll find at the bottom of the screen. Chrome, Edge, and Firefox users Using Google Chrome, Microsoft Edge, and Mozilla Firefox, selecting this button will present a pop-up which will give you the choice of what you want to share: ![](https://storage.crisp.chat/users/helpdesk/websiSome readers

• Meeting Room controls

  Meeting room controls The team at SimplyVideo has made it super easy to control your meeting room. All of the in-call controls are found at the bottom of the window. If you don't see them, give your cursor a wiggle, they might just be hiding. These functions are only available if you’re the host. If you want toSome readers

• Having problems?

  You can access the support paces at:-insert URI  Or   Contact your local IT  Or   Contact usSome readers

• Integrations

  Simply Video can be intergrated using Open API's. In order to use this you need to have an enterprise account license. For more information please get in touch with your account manager or email hello@simplyvideo.ioSome readers

• Locking a meeting room

  Locking a Meeting The importance of online security cannot be underestimated. It’s something that we take incredibly seriously at SimplyVideo. When you set up your account for the first time, we automatically set you a host PIN. You can set a guest PIN whenever you like in the Settings dashboard. Sometimes though, you need a little more privacy. To guarantee no one who has your PIN can accidentally join when they aren’t meant to, we’ve built-in meeting locking functionality. To lock your mSome readers

• Troubleshooting

  While it is always best practice to use a headset in a video call, also we have some pretty advanced wizardry under the bonnet to deal with feedback & echo suppression. 🙌 If you are still hearing yourself back, this isn’t an issue at your end! It is someone else in the call who is not following best practice and has their volume too high, to find them, mute each attndee in turn until the echo goes, then ask them to use a headset or turn down the speakers at there end. The Best practice guide iSome readers

• Annotations

  Annotations You're able to provide high quality remote support through the platform. We've created an annotation feature that allows you to capture an image of a participant's camera feed, and annotate over it. No more 'Yes, that one', 'No, right one more step', or 'No, not that one'. With our suite of tools, colour choices and line thickness adjustment, you'll be able to highlight exactly what the user needs to be looking at. How it works: Starting an annotation session: As a hosFew readers

• Get me Help for Smart Glasses

  Get me help If you use our platform with an XR device (Realwear, Vuzix etc), you may at some point need to get help from a member of your organisation. We've made this process even easier - you can now do this directly from the device simply by uttering the magic words, Activate Help. If you have the XR addon on your account you will now see a new section under settings named CALL GROUP OPTIONS: ![](https://storage.crisp.chat/users/helpdesk/website/fd77995fd207a800/screenshot-20210Few readers

• Changing Your Password

  After changing your email, you'll need to verify your new email address before you can use it to access the platform. If you don't verify your new email, you can still use your old address to access the platform.Few readers