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• Firewall Ports

  Office Because we have made Simply Video as secure as possible your IT/Security team will be required to update some rules and settings on your Enterprise network. For corporate firewalls you may need to make some small changes to security settings to let our service interact with your device behind the businesses that firewall. To do this we have created a list of port changes, IP addresses that need whitelisting and other key details. Home or remote users Now for most home broadband yVery popular

• Supported Video conference devices

  Codecs, Endpoints and VC devicesSome readers

• Virgin Media

  If you aren't receiving Video and/or Audio in a call, or the far end are saying they the same about you, the chances are it is your firewall. Virgin Media seem to be the most common ISP with this issue. To fix this you will need to login to your router and add the relevant firewall rules which can be found here The Virgin media (domestic) instructions for all Hubs are here:- [https://www.virginmedia.com/help/virgin-media-setSome readers

• Recording Storage & Security

  Our standard recording provision is stored in a Private Amazon S3 Bucket. The data in this bucket is Encrypted & anonymised. The User access to the stored content is for the user that has initiated the recording only, and that access is through our platform. We will be able to send the RTMP stream which currently points towards the recording storage to a customer receiver at somepoint soon & this can be looked at on a specific case basis. Details below for you:- Simply Video uses a highly duSome readers

• CVI connectors - Whats the difference?

  We know there are loads of them out there, but which one is the best? In our opinion ours or anyone who uses the Pexip baseline (MSTeams certified) is the best :D But you be the Judge :) CVI MatrixSome readers

• Encryption methodologies for SimplyVideo

  We know that your security is key in the use of video, and that's why we don't mess about when it comes to it. All our calls have various levels of encryption across them to keep your call safe from start to finish. Take a look at an overview of our encryption below; All communication links between the SimplyVideo Management Node and SimplyVideo Conferencing Nodes, and between Conferencing Nodes, use an IPsec transport with the following settings: 2Some readers

• Can't Access Camera on Apple Devices

  If you can't access your camera on Apple devices, this is likely to be a builtin Security & permissions issue, to fix this the Guides are below:- Apple Mac (all O/S) https://support.apple.com/en-gb/guide/mac-help/mchlf6d108da/mac Iphone https://support.apple.com/en-gb/guide/ipad/ipad402420f4/iphoneos Ipad [https://support.apple.com/en-gb/guide/ipad/ipad402420Some readers

• Protocols and Codecs supported

  Protocols SIP (including Webex & MS-SIP) H323 WebRTC Microsoft Teams Zoom (via CRC) Skype for Business Microsoft Lync PSTN RTMP G-meet Audio codecs Point to point between endpoints ­- any. Multipoint and Clients: G.711(a/μ) G.719 G.722 G.722.1 G.729 G.729A G.729B Siren7 Siren14 Opus SILK MPEG­4 AAC­LD Speex AAC­LC Video codecs: Point to point between endpoints ­- any. Multipoint and Clients: H.261 H.263 H.263++Some readers

• Can't Screen share on an Apple device?

  You may see on a newer Apple device, you are unable to screen share. This is likely to be a permissions issue, you can fix this as follows:- Open your settings:- System Preferences>> Privacy & Security>> Privacy. Click screen recording and allow Chrome & Safari.Some readers

• Supported Browsers

  Please note: Internet Explorer is not a supported browser. Due to limited functionality and support, Microsoft recommend replacing IE with Edge.Some readers

• Not displaying properly?

  If you have branded your portal, but aren't seeing your image updates. We know this can be really frustrating, however this is a simple fix. The issue is caused by browser cache, images are cached to help the site load quicker when you next visit. Here is a helpful link on how to clear your cache for most mainstream Browsers:- https://www.lifewire.com/how-to-clear-cache-2617980Some readers

• Poly X30, X50 & G7500 Port useage

  Poly portsSome readers