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• Firewall Ports

  Office Because we have made Simply Video as secure as possible your IT/Security team will be required to update some rules and settings on your Enterprise network. For corporate firewalls you may need to make some small changes to security settings to let our service interact with your device behind the businesses that firewall. To do this we have created a list of port changes, IP addresses that need whitelisting and other key details. Home or remote users Now for most home broadband yVery popular

• CVI connectors - Whats the difference?

  SimplyVideo TeamsConnect is based on the well know service Cloud Video Interop, but with the added benefit of our patent pending support for assisted and augmented reality devices. In our opinion anyone who use's, or is powered by Pexip gets the advantage of more features, and flexible than someone who use's the others. But you be the Judge :) BlueJeans, SimplyVideo,Pexip, Cisco A full breakdown of allPopular

• Supported Video conference devices

  Codecs, Endpoints and VC devicesSome readers

• Virgin Media

  If you aren't receiving Video and/or Audio in a call, or the far end are saying they the same about you, the chances are it is your firewall. Virgin Media seem to be the most common ISP with this issue. To fix this you will need to login to your router and add the relevant firewall rules which can be found here The Virgin media (domestic) instructions for all Hubs are here:- [https://www.virginmedia.com/help/virgin-media-setSome readers

• Encryption methodologies for SimplyVideo

  We know that your security is key in the use of video, and that's why we don't mess about when it comes to it. All our calls have various levels of encryption across them to keep your call safe from start to finish. Take a look at an overview of our encryption below; All communication links between the SimplyVideo Management Node and SimplyVideo Conferencing Nodes, and between Conferencing Nodes, use an IPsec transport with the following settings: 2Some readers

• Can't Screen share on an Apple device?

  You may see on a newer Apple device, you are unable to screen share. This is likely to be a permissions issue, you can fix this as follows:- Open your settings:- System Preferences>> Privacy & Security>> Privacy. Click screen recording and allow Chrome & Safari.Some readers

• Recording Storage & Security

  Our standard recording provision is stored in a Private Amazon S3 Bucket. The data in this bucket is Encrypted & anonymised. The User access to the stored content is for the user that has initiated the recording only, and that access is through our platform. We will be able to send the RTMP stream which currently points towards the recording storage to a customer receiver at somepoint soon & this can be looked at on a specific case basis. Details below for you:- Simply Video uses a highly duSome readers

• Poly X30, X50 & G7500 Port useage

  Poly portsSome readers

• Protocols and Codecs supported

  Protocols SIP (including Webex & MS-SIP) H323 WebRTC Microsoft Teams Zoom (via CRC) Skype for Business Microsoft Lync PSTN RTMP G-meet Audio codecs Point to point between endpoints ­- any. Multipoint and Clients: G.711(a/μ) G.719 G.722 G.722.1 G.729 G.729A G.729B Siren7 Siren14 Opus SILK MPEG­4 AAC­LD Speex AAC­LC Video codecs: Point to point between endpoints ­- any. Multipoint and Clients: H.261 H.263 H.263++Some readers

• Not displaying properly?

  If you have branded your portal, but aren't seeing your image updates. We know this can be really frustrating, however this is a simple fix. The issue is caused by browser cache, images are cached to help the site load quicker when you next visit. Here is a helpful link on how to clear your cache for most mainstream Browsers:- https://www.lifewire.com/how-to-clear-cache-2617980Some readers

• Can't Access Camera on Apple Devices

  If you can't access your camera on Apple devices, this is likely to be a builtin Security & permissions issue, to fix this the Guides are below:- Apple Mac (all O/S) https://support.apple.com/en-gb/guide/mac-help/mchlf6d108da/mac Iphone https://support.apple.com/en-gb/guide/ipad/ipad402420f4/iphoneos Ipad [https://support.apple.com/en-gb/guide/ipad/ipad402420Some readers

• Supported Browsers

  Please note: Internet Explorer is not a supported browser. Due to limited functionality and support, Microsoft recommend replacing IE with Edge.Some readers

• SimplyVideo & VPN

  VPN & Video Conferencing If you have devices connecting back to your corporate network you will need to look at the configuration when using SimplyVideo, as well as other video services. If you are using a split tunnel VPN for the lower bandwidth requirements this will affect the way our service works. When using a split tunnel to access SimplyVideo or joining with WebRTC (browser based conferencing), it is highly likely the HTTPS traffic (port 443) will be sent down the VPN tunnel but theFew readers

• Explaining Concurrent Licences

  Explaining SimplyVideo concurrent licencing Concurrent device licences apply to our solutions for Microsoft Teams and Google Meet. The amount of licences you have dictates how many pairs of smartglasses you can have in your calls at any one point in time. So, it’s not about how many sets of smartglasses you have altogether,__ it’s about how many you want on your calls at the same time__. For example - let’s say you have 10 pairs of smartglasses in your organisation but only ever use 4 at thFew readers