Because we have made Simply Video as secure as possible it's sometimes required to update some rules and settings on your network.

Now for most home broadband you should be completely fine, but that said sometimes you might need to make a few changed, Virgin Media is one of those cases and sometimes requires some assistance from their technical support. 

For corporate firewalls you may need to make some small changes to security settings to let our service interact with your device behind the businesses that firewall. To do this we have created a list of port changes, IP addresses that need whitelisting and other key details.

Should you or your team need help with this then reach out to our team who will be happy to help out ✌️

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