Articles on: FAQs

Firewall ports

We've made SimplyVideo as secure as possible, as such, your IT/security team may be required to update some rules and settings on your Enterprise network.

Corporate Firewalls

You may need to make some small changes to security settings to let our service interact with your device behind that firewall.
To do this, we've created a list of port changes, IP addresses that need whitelisting, and other key details.

Home or remote users

Now, for most home broadband you should be completely fine. That said, sometimes you might need to make a few changes. Virgin Media is one of those cases and usually requires some assistance from their technical support. Please see the documentation surrounding Virgin Media here.

Should you or your team need further assistance with this, then reach out to our team who will be happy to help.

The most up-to-date version of our IP-based rules can be found here

Updated on: 14/01/2022