Question 1

Firewall Ports

Accepted Answer

Office

Because we have made Simply Video as secure as possible your IT/Security team will be required to update some rules and settings on your Enterprise network.

For corporate firewalls you may need to make some small changes to security settings to let our service interact with your device behind the businesses that firewall. To do this we have created a list of port changes, IP addresses that need whitelisting and other key details.

Home or remote users

Now for most home broadband you should be completely fine, but that said sometimes you might need to make a few changes, Virgin Media is one of those cases and usually requires some assistance from their technical support. Please see the documentation in the FAQ's section.

Should you or your team need help with this then reach out to our team who will be happy to help out ✌️

Question 2

In call Voice commands

Accepted Answer

In-Call Commands

Once in a call, there are a number of useful commands to help manage the call.

Terminate Call: Disconnects user from call
Swap View: Flips camera between remote meeting view and user’s local camera view
Flashlight On/Off: Toggles Realwear Headset flashlight
Mute/Unmute Camera: Toggles audio/video output to the meeting
Zoom In/Out: Increases/Decreases camera zoom (locally and remote)
Zoom Level [1, 2, 3, 4, 5]: Sets camera zoom to specific level (default=1)
Exposure Up/Down: Increases/Decreases camera exposure (locally and remote)
Exposure Level [-2, -1, 0, 1, 2]: Sets camera exposure to specific level (default=0)
Show Presentation: Shows remote presentation
Hide Presentation: Hides remote presentation
Realwear Default: A user is able to access a number of native realwear commands such as navigation, setting and quick set commands while in or out of call.

Question 3

Join with Microsoft Teams

Accepted Answer

Joining a SimplyVideo call from Microsoft Teams is a fairly easy process, it's great as if you already know how to use Teams or it's the only service you are able to use in your business you can still join calls with SimplyVideo users.

Please note that this feature is only available if your Microsoft Teams/Skype for Business tenant is set to Open Federation with others and not set to closed.

Just follow the steps below or watch this handy video that we made earlier.

${youtube}Join from Microsoft Teams

Step 1:

Click on the SimplyVideo link that you have been sent to join the SimplyVideo call

This will look something link this - www.simply.video/CUSTOMCALLID

Step 2:

This will open a link to the SimplyVideo welcome page for your call. On this page you need to look for the "other Ways to Join" button

Step 3:

Select No.2 "Join with Microsoft

Step 4:

Select No.1 "Join with Teams"

Step 5.

Copy the call ID found in the box on the left had side of the screen in the calling instructions

![](https://storage.crisp.chat/users/helpdesk/website/fd77995fd207a800/screenshot-2020-09-22-at-14221_3s

Question 4

In Call controls

Accepted Answer

During your call you will need to control several things, so we have made this as straight forward as possible.

Here is a video to guide you, or keep reading on :- https://youtu.be/rjiy32TCrZo

When you first join, your controls will look like this:-

Let's start with the most commonly used controls at the bottom of the window, If you can't see these wiggle your mouse as the disappear after a few seconds so they aren't in the way.

**Please note only hosts that are logged in can start or access call recordings, no other user set to host or guest can activate a recording 😃

If you look top right, you will have this symbol, click on this and your video window will go full screen in wonderful HD quality (if you r bandwidth allows).

Whilst in a call with participants, if someone is sharing their screen, you will see this symbol in the bottom control bar;

Clicking this enables you to switch between full screen presentation and full screen view of everyone in the call

In the sidebar we have conb

Question 5

Your Account

Accepted Answer

Once logged in, you are able to operate and manage your account similarly to the SimplyVideo web client. Like in guest access mode, you can specify a meeting ID (and optional pin) to create a QR code. Unlike guest access mode, you are able to directly share this QR code to other apps using the share button.

You are also able to link an XR device by generating a link-code. This code can be used to copy an account to another device, which allows you to host personal meetings from the device.

Caution:

Do not share this QR code with anyone except for trusted parties, as it grants access to your SimplyVideo account. It is recommended that this QR code should not be saved or recorded.

Question 6

Joining with Zoom.us

Accepted Answer

SimplyVideo supports joining from multiple platforms including Zoom and many more.

*In order to join a call you must have a Zoom CRC licence applied to your account. You can add this in the Zoom online interface if you buy directly or can be added by an admin on your business or corporate account.

Once your account has a CRC account in place you will be able to dial into SimplyVideo calls.

Here's a handy video on the steps you need to take or follow the steps. below;

${youtube}Joining with Zoom

Step 1:

Head to your Zoom.us acccount at www.zoom.us and log in to you account

Step 2:

Head to the settings tab, once there you need to turn off "Require a passcode for instant meetings", this is so when you enter a Simply Video call you don't need a pin code.

Step 3:

Click on "host a meeting"

Step 4:

Join your Zoom call as you normally would (we've used the browser in this demo)

Step 5:

Select your audio device

Step 6:

Click on the "manage Participants" button at the bottom of the page

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