Question 1

Firewall ports

Accepted Answer

We've made SimplyVideo as secure as possible, as such, your IT/security team may be required to update some rules and settings on your Enterprise network.

Corporate Firewalls

You may need to make some small changes to security settings to let our service interact with your device behind that firewall. To do this, we've created a list of port changes, IP addresses that need whitelisting, and other key details.

Home or remote users

Now, for most home broadband you should be completely fine. That said, sometimes you might need to make a few changes. Virgin Media is one of those cases and usually requires some assistance from their technical support. Please see the documentation surrounding Virgin Media here.

Should you or your team need further assistance with this, then reach out to our team who will be happy to help.

The most up-to-date version of our IP-based rules can be found here

Question 2

Realwear 2.3.1 APK for HMT-1 or HMT-1Z1

Accepted Answer

SimplyVideo for RealWear is an easy-to-use remote expert and knowledge sharing tool for remote and Assisted Reality (aR) workers.

Using a RealWear device, you can join and engage in a hands-free video call, using simple voice commands. Built with enterprise video in mind, our RealWear app connects remote workers to browser sessions, Microsoft Teams, Google Meet, Cisco, or Poly video devices - all from a single app.

Download the latest version of our RealWear APK for the HMT-1 and HMT-1Z1 here - https://go.simply.video/realwear

Release 2.3.1 feature updates:

Support for HMT-1 and HMT-1Z1 up to 720p
Support for native H.264 video encoder
New single stream or two-way stream mode
Support for Annotation
Support for "Get Help" feature
Intoware integration
3rd party integration support
Take Photo
Receive photo

For official support, your device must be on Release 11.2 onwards.

Question 3

RealWear voice commands

Accepted Answer

RealWear headsets are Extended Reality (XR) devices that allow hands-free operation of the SimplyVideo platform using voice commands.

Using RealWear headsets with SimplyVideo allows other participants to see what you see on a video call.

In a similar manner to the mobile app, the RealWear Headset can be used by both guests and SimplyVideo members to join meetings.

The RealWear headset operates using its built-in screen in conjunction with the mobile app.

Let’s have a quick run through as to how it all works.

Welcome page:

Using RealWear's voice commands, you can navigate through their devices hands-free.

Say “Show Help” to show all commands at any time.

Link Account Saying “Link Account” will launch the camera and allow you to scan your account’s QR code under your profile settings on the SimplyVideo web app, or via the mobile app as described in the Mobile App section. This will pair the device with your account.

Join New Meeting Alternatively, you can join a new meeting that someone else is hosting right away - and you don’t need to have an account to do this. Say, “Join new meeting”, scan the QR code that’s been generated by the web app (the code is displayed when choosing a name) or via the mobile app, and you'll be connected.

Further options once linked to an account If you chose to link it to your account, you’ll move to another screen with more options

Question 4

Join a SimplyVideo call using Microsoft Teams

Accepted Answer

${color}[#009492](**Please note, this article outlines how to join a SimplyVideo session from Microsoft Teams. It is not the same as using the SimplyVideo integration that allows you to bring wearable devices into your Teams calls. **)

This feature is only available if your Microsoft Teams/Skype for Business tenant is set to Open Federation with Others and not set to Closed.

Joining a SimplyVideo call from Microsoft Teams is an easy process, which is outlined in the video below.

${youtube}Join from Microsoft Teams

Click on the SimplyVideo link that you have been sent to join the SimplyVideo call. This will look something link this - www.simply.video/CUSTOMCALLID
This will open a link to the SimplyVideo welcome page for your call. On this page you need to look for the 'Other Ways to Join' button
Select option 2 - 'Join with Microsoft'
Select option 1 - 'Join with Teams'
Copy the call ID found in the box on the left hand side of the screen in the calling instructions
Open up your Microsoft Teams application and select the 'Calls' tab
Paste the copied call ID into the Teams search bar at the top of the page and select the external contact. This will bring up the calling options for that user. Select the camera icon in the top right of this page and this will start your call on SimplyVideo
Enjoy your call with someone on SimplyVideo! Just note that this call is limited to video and audio sharing only in Skype for Busi

Question 5

Your account

Accepted Answer

Once logged in, you are able to operate and manage your account similarly to the SimplyVideo web client.

Start a meeting From the app, you can specify a meeting ID (and optional pin) to create a QR code - just like you can in guest access mode.

However, you are also able to directly share this QR code to other apps using the ‘Share Meeting’ button - which you can’t do in Guest Access mode.

Link a new XR device You are also able to link an XR device by generating a link-code. This code can be used to copy an account to another device, which allows you to host personal meetings from the device.

||| Caution: Do not share this QR code with anyone except for trusted parties, as it grants access to your SimplyVideo account. It is recommended that this QR code should not be saved or recorded.

Question 6

Network requirements

Accepted Answer

We've built SimplyVideo to give you the best possible video and the lowest bandwidth. Having said that, sometimes there are elements that are beyond our control. Everyone has a little Internet trouble, and while we’d love to snap our fingers and fix any such issues, we’ve not quite worked out how to tell your Internet Service Provider to do better.

Bandwidth Our minimum bandwidth for a SD call is 1Mbps - Upload and Download (with SimplyVideo, you receive and send video so both are needed).

We recommend a bandwidth of: 2Mbps Up & Down to give you 720p HD 2.8Mbps Up & Down to give a 1080p Full HD call

SimplyVideo uses the Cisco QoS baseline as a basis for video traffic.

And if the bandwidth info just wasn’t techie enough for you… It’s best practice to ensure QoS is implemented across your LAN / any WAN links to your perimeter. This will protect against network congestion and ensure your video traffic makes it to your network perimeter / ISP in the best, most efficient way possible.

Once off your network, most major commercial ISPs will not strip these markings and will give you a reasonable endeavours service on them to their perimeter (unless QoS bandwidth is purchased.)

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